Shadowbet Casino Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Shadowbet. They explain the relationship between us and our users, the responsibilities you accept by opening and operating an account, and the standards of conduct we expect on the platform. Please read these terms carefully before registering or placing bets. By using our services you agree to comply with these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless otherwise agreed in writing. You must not allow others to use your account and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse, or other breaches of these terms.

Verification and identity checks

We may require identity verification and documentation at any time, particularly before processing withdrawals or where regulatory checks are needed. Until verification is complete, certain features may be restricted. Failure to provide requested documents may result in account suspension and retention of funds where permitted by law.

Account limits

We may apply deposit, wagering, staking, or loss limits to your account. Limits may be set by you or by us to manage risk and promote safe play. Details of any limits applicable to your account will be visible in your account settings or provided on request.

Eligibility requirements

To open an account you must meet the legal age and residency requirements applicable in your jurisdiction and must not be subject to any gambling prohibition. By registering you confirm you meet these requirements. If we reasonably believe you are not eligible, we may refuse registration or close your account and return any funds as permitted by these terms.

Acceptable platform use

You agree to use the platform lawfully and in accordance with these terms. Prohibited actions include using automated systems to access or play, attempting to manipulate game outcomes, collusion with other players, or any behaviour intended to exploit system errors. We reserve the right to void bets, withhold winnings, or take other corrective action if misuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms which will be available where the promotion is offered. Bonus funds, free spins, and other offers may carry wagering requirements, game restrictions, expiry dates, and maximum bet rules. We will apply the terms of each promotion as published; if you breach those terms we may cancel the promotion and any related winnings.

Deposits and withdrawals

Payment methods, processing times, and any applicable limits are shown in the cashier. Withdrawals may be subject to verification checks and may be delayed while those checks are completed. We may require withdrawals to be returned to the original payment method where practical. We may apply withdrawal limits and review large or unusual transactions in line with our compliance obligations.

Dispute resolution

If you have a query or dispute please contact our support team in the first instance via [email protected]. We aim to resolve matters promptly and fairly. If an issue cannot be resolved internally, we will explain available escalation routes, including any independent dispute resolution service we may be a member of, and applicable regulatory complaint procedures where relevant.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be communicated to active account holders by notification in the account or by other reasonable means. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not accept a change, you should close your account in accordance with the account closure process.