Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Shadowbet. We take your privacy seriously and set out below what data we handle, how we use it, and the choices you have about your information. This policy applies to our website and any account-related activity with Shadowbet that is directed at users in the United Kingdom.

Types of data we collect

We collect several categories of information to provide services, ensure account security and meet our legal obligations. The main types are described below.

Personal data

Personal data includes the information you provide when registering or contacting us, such as your name, date of birth, email address, telephone number, postal address and identification documents where required for verification purposes.

Technical data

Technical data covers information about your device and how you access our services. This may include IP address, browser type and version, operating system, device identifiers, and log data for security and performance monitoring.

Transactional data

Transactional data refers to account activity and payment information. We record deposits, withdrawals, bets, game play history, currency used and any communications about transactions. Payment details are processed by third-party payment providers and we retain the minimum necessary transaction records for accounting and compliance.

How we use your information

We use personal and technical data to create and manage accounts, verify identity, process payments, detect and prevent fraud, provide customer support, fulfil legal and regulatory requirements, and to carry out basic analytics to improve service reliability. We may also communicate important account notices or service updates by email.

Data protection practices

We protect data with industry-standard security measures, including encrypted connections and access controls. Only authorised staff and service providers who need the information to perform their duties have access. We retain personal data only as long as necessary for the purposes described, or as required by applicable law.

Cookies and tracking technologies

We use cookies and similar tools to remember preferences, secure sessions, and measure site performance. Some cookies are essential for account access, while others are used to support analytics and improve site functionality. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.

User rights

You have rights regarding your personal information, including the right to access, correct or request deletion of data, and to object to certain processing. Where applicable, you may also request restriction of processing or portability of your data. We will assess and respond to requests in line with applicable law.

Access, correction and deletion

To request access, correction or deletion of your data, contact our support team. We will verify your identity before processing such requests and provide guidance on any limitations that may apply for legal or compliance reasons. For account closure we may retain limited records for fraud prevention and regulatory reporting.

Information sharing and third parties

We share information with third parties only where necessary to provide services, such as payment processors, identity verification providers, security vendors and legal advisors. We require partners to protect personal data and restrict their use to the purposes we specify. We will not sell your personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site with an updated effective date. For questions or to exercise your rights, contact us at [email protected].