Responsible Gambling

At Shadowbet we are committed to safer gambling and to making sure play stays controlled and enjoyable. We take a practical approach to player protection, offering tools and clear guidance so customers can manage their activity, spending and time spent online. If you ever feel play is getting out of hand, we encourage you to use the controls below and to contact our support team for help.

Player protection principles

We put player safety first by promoting transparent options and straightforward controls. We support responsible choices, clear information about account limits and breaks, and prompt action when a player asks for assistance. Our aim is to help people make informed decisions and to reduce the risk of harm from gambling.

Activity-control tools

Deposit limits

Players can set daily, weekly or monthly deposit limits to control how much they add to their account. Typical ranges for limits are: daily £10 - £1,000, weekly £50 - £5,000 and monthly £200 - £20,000. Limits can be increased or reduced through the account settings, though increases may be subject to a cooling-off period.

Loss limits

Loss limits allow you to cap how much you can lose over a set period. These are useful if you want to limit downside exposure without affecting your play frequency. Set a limit that suits your budget and review it regularly.

Time limits and session controls

Set session reminders and daily play limits to manage the time you spend on the site. Options include short breaks, daily time caps and automatic log-out after a set period. Using these tools helps maintain balance between play and other activities.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary account exclusion for a set number of days or months, or choose a permanent self-exclusion. During exclusion your account will be closed to real-money play and you will not receive marketing communications until the exclusion ends or is lifted in line with the chosen duration.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, spending more than intended, difficulty stopping, borrowing money for gambling, or neglecting work and relationships. If you notice these changes in yourself or someone else, act early and make use of the tools listed above.

Practical tips to keep control

Set a clear budget before you play, stick to deposit and time limits, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than a way to earn money. Regularly review your activity history to spot patterns and make adjustments.

Professional help and support organisations

If you need further assistance, contact our support team at [email protected] or reach out to UK help services such as GamCare, BeGambleAware and GAMSTOP. These organisations offer confidential advice, helplines and practical tools for safer gambling.